Appointments can be made Online or by calling the Medical Practice.
Appointments enable the doctor to manage his/her time so as to accommodate all patients.
There is often also a need to deal with urgent problems and to see patients who need unexpected medical attention.
We are therefore happy to see patients who 'walk in' without an appointment.
After Hours Home Visits
Your request for after hours consultation will be triaged by their call centre prior to any attendance.
They will provide us with a summary of your consultation with the doctor by the next morning.
It is really importmant that you make an appointment to follow up results of any tests you are advised by the doctor to undertake. This way your Doctor will be able to explain the results adequately.
It is not correct to assume that if you don't receive a call from the doctor then 'everything must be ok'.
For concerns of confidentiality and risk of errors, results will not be given on the phone by reception staff.
Medical Records & Privacy
Your medical records are confidential.
Information leaflets are available at the centre outlining our policy.
Further information regarding the legislation is available from Federal Privacy Commissioner on the telephone number 1300 363 992 and website www.privacy.gov.au.!
Longer consultations are available on request. Please inform the receptionist at the time of making an appointment.
Home visiting is available to patients who regularly attend the medical practice and live within 5km distance from the practice - these visits will attract an additional fee.
Please contact our reception for further details of these costs.
Contacting the Doctors
Doctors in this practice can be contacted during surgery hours.
If the doctor is with a patient or unable to take your call, you can leave a message for the doctor to return your call.
For urgent matters, please ask to speak with the Practice Nurse on duty.
For medical emergencies, you are better served by dialling 000 or going to the hospital emergency department.
Recall & Reminder System
Our practice is committed to follow up care and preventative care for our patients.
We participate in the use of registers in national/state reminder systems.
We may issue you with a reminder notice from time to time as appropriate. Methods we use are SMS, a direct phone call and letter Via Australia Post.
Your suggestions and input into how we can improve our service is always welcome.
We believe that problems of any sort are best dealt with by the practice and we would always wish to know if you were unhappy with any aspect of our service.
Patient feedback & complaints forms are available at the reception desk or you can contact the Practice Manager.
Seeing Your Doctor
"Your Health is OUR Concern"
At Tullamarine Complete Health Centre our motto is "Your Health is OUR Concern" - meaning that YOU, the patient, is our first priority and everything else comes later. Unlike many other clinics, we believe in personalised long term care and so we give you the choice to see the doctor of your choice.
But if you are unable to do this due to any reason, then you are welcome to walk-in without an appointment.
It is only fair though that those with appointments are given priority in terms of waiting to see the doctor.
Normal consultations are 10-15 minutes in duration. Longer appointments can be requested for more complex medical needs.